TQM as a strategic competitive advantage in the KZN chemical industry

The need for TQM surrounds the key strategic such as: development of the best world class organisations; to build a happy bright place; to display human capabilities that are fully drawing out of infinite possibilities; to reduce costs continuously; to improve quality continuously and to develop problem solving skills within the organisation (Arora, 2000).

 

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Innocent_Hlongwana-_TQM_as_a_strategic_competitive_advantage__in_the_KZN_chemical_industry